Service Delivery & Support Engineer (Abuja)
Abuja, Abuja
Posted more than 30 days ago
- Company:
- Bella Recruiter For ipNX
- Company Description:
- IpNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Gender:
- Female
- Number of vacancies:
- 1
Job Description
Reporting to: Regional Head, Network Core & Service Delivery
Location: Abuja
Travel Frequency: Occassional
Purpose of the Job
Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is
responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise
customers in accordance with set SLAs.
Expected Key Results
Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX network as well as for enterprise customers as per agreed set standards and SLAs.
Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
Recommend areas of improvements, product enhancements including new platforms, features and services that meet present and future needs of the voice communications business.
Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
Provide remote and occasional on-site support for all enterprise network deployments where required.
Educational Qualifications
Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)
Functional Skills
At least 1 year experience within the telecoms space as a Network/Communications Engineer
A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
A good grasp of technical (wireless & wireline) installations and willingness to learn more
Practical Experience with Network Connectivity Devices (Routers & Switches)
Experience with LAN/WAN Network Design and Configuration
Good working knowledge of Microsoft Office Suite [including MS Project & Visio]
Work Experience
At least 4 years in telecommunications industry
Other Requirements
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
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