B2B Account Manager

• Develop and maintain strong relationships with B2B clients to understand their business needs and requirements.
• Serve as the main point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring client satisfaction.
• Work closely with internal teams, including operations, customer service, and logistics, to coordinate and fulfill client requests.
• Proactively identify opportunities to upsell or cross-sell additional services to existing clients to drive revenue growth.
• Analyze market trends, competitor activity, and client feedback to identify opportunities for improvement and growth.
• Ensure compliance with company policies, procedures, and quality standards in all client interactions and service delivery.