IT Support Executive- Mowe (Ogun State)

Duties :
-Resolving IT support requests from employees ,
-Answering employee questions regarding computer systems,
-Gathering and analyzing data to diagnose problems with computer systems
-Changing configurations, settings and permissions to fix computer issues,
-Generating sign ins for new hires during the onboarding process,
-Installing new software and hardware drivers and updating existing ones as needed,
-Updating employees on the status of their service requests,
-Logging all service requests and updating tickets as needed
-Installing and configuring computer hardware, software, systems, networks, printers and scanners
-Monitoring and maintaining computer systems and networks
-Responding in a timely manner to service issues and requests
-Providing technical support across the company (this may be in person or over the phone)
-Setting up accounts for new users
-Repairing and replacing equipment as necessary
-Testing new technology
-Possibly training more junior staff members

Responsibilities:
Attending user sites when required, mixture of remote & onsite support.
Installing, configurating & updating of desktop applications
Responding to tickets/request from users
Supporting Microsoft office 365 suite & Windows
Escalation of issues to next level of support

Requirements:
-Should have IT experience in installation & configuration of any software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
- 6-10 Years of IT experience
- Job Location- Mowe, Ogun State
-HND/B.SC in Computer Engineering, or other related discipline