IT Customer Acquisition Support

IT Customer Acquisition L2 Support JOB Description
• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
• Participate in transitions of the application or technical architecture components to the testers.
• Fix any defects and performance problems discovered in testing.
• Continuous monitoring of Service Performance to ensure maximum service availability
• Effective management of changes to minimize service disruption and maximize service availability and quality
• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed
• Effective access controls to supported systems.
• Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence.
• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques to assist with seamless operation of In-House Engineering solutions.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Ensure Incident and Problem resolution within SLAs
Requirements
Education:
• First Degree in Computer Science or any related discipline
• UNIX shell scripting
• Application Developer/Business Intelligence
• PL/SQL and RDBMS knowledge
• Fluent in English.
Experience:
• 3 - 7 years’ experience which includes:
o 2 to 3 years of experience in IT Development or IT Operations
o Experience working in a medium or large organization
• Working knowledge of:
o Project management principles, Agile principles and general technical management
o Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence
o Broad knowledge base of application development using an array of application development tools.
o Service Observability and monitoring tools
o Application development lifecycles
o User Requirements analysis standards and methods
o DEVOPS Practices and Tools
o Managing Cloud Services and Licenses.