Customer Service Representative
Lekki, Lagos
Posted 28 days ago
- Company:
- Montero Group
- Company Description:
- Montero Group various assessment techniques that help organizations in new employees selection as well as existing employees development. Our team of assessors is fully trained and certified. Below is a glimpse of the assessment tools we conduct at Medvron Group: Personality Profiling. Online Numerical Tests. Online Verbal Reasoning Tests. Competency Based Interviews. Technical & Mechanical Comprehension Tests. Managerial Scenario Tests. Detailed Assessment & Development Centers.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Gender:
- Any
- Age:
- 20 to 40 years
- Number of vacancies:
- 10
Job Description
Responsibilities
1. Manage large amounts of incoming phone calls.
2. Generate sales leads.
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Meet personal/customer service team sales targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
7. Keep records of customer interactions, process customer accounts and file documents
Requirements and skills
1.Proven customer support experience or experience as a Client Service Representative
2. Track record of over-achieving quota
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters.
6. Excellent communication and presentation skills
7. High school diploma/BSC/NCE/HND/OND
- Salary:
- 150.000,00 NGN Monthly