Head of Operations

Position Summary
As the Head of Operations, you will be responsible for supervising daily support operations of our organization and planning the most efficient financial procedures.
You will be required to develop an operational improvement strategy in collaboration with our senior managers/staff, and present timely progress reports to our executives.
You will also be in charge of making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.
To ensure your eligibility for this role, you should possess extensive experience in a related industry and the ability to lead optimization initiatives.
Operations Manager Roles:
Timely recording of daily transactions i.e. Liquidations and investment, Securities purchase/sale, across all portfolios on the Maturities Blotter and posting of same on the portfolio management system
Ensuring the accuracy of trade and other financial products bookings, pricing and other deliverables
Confirming post-settlement payments for all instruments.
Maintain clear and accurate documentation for Treasury operations
Liaise between departments to ensure the accuracy of all work flows
Daily portfolio trade, cash and position reconciliations between internal records, administrator and the brokers for all product types
Trouble shoot potential operational problems and resolve issues
Daily call over of transactions initiated to ensure that all instructions initiated are executed.
Reconciliation of all outstanding transactions
Ensure retrieval of contract notes from counterparties on all completed transactions and accuracy of the parameters contained therein are as agreed
Ensure that transactions are processed in strict adherence to agreed SLAs
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with customers, vendors, partners and other stakeholders
Makes major operational decisions within business plan. Owning operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.

Key Result Areas
Operational Efficiency:
• Accountable for execution of tactical business plans at operational level.
• Makes major operational decisions within business plan.
• Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
• Ensures the effectiveness and appropriateness of operational processes
Vendor & Contract Management
• Manages the relationship between service providers and including negotiations, contractualization, service and support (SLAs).
Building Relationships:
• Builds relationships with peers and/or colleagues that impact across business areas.

Technical Consultation:
• Provides consultancy services where required.

IT Service Delivery Management:
• Oversees the functional unit and is accountable for the efficient operation of the area.
• Ensures continuous service and systems security.
• Responsible for aligning technology and technology support to business needs.
• Responsible for infrastructure management in area of responsibility.