Experience Officer

Key Responsibilities:
• Sell bus ticket at GIGM terminals to walk in guests
• Make and/or change travel reservation for walk in guests using the online booking system
• Create and maintain guests’ reservation records
• Announce arrival and departure information using the public address system
• Assist in guests’ luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Resolve service problem by clarifying the guest complaints via phone, email and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare and payment
• Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience
• Minimum of Bachelor's Degree or HND in any relevant discipline
• Minimum of two (2) years of cognate experience in Customer Service.

Skills and Competencies:
• Excellent Customer Service
• Effective Written and Verbal Communication
• Computer Literacy
• Exceptional time management.
• Problem-Solving Skills
• Neat and Professional Appearance
• Outstanding interpersonal skills.
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Able to Work a Flexible Schedule.