Front Desk Officer

Responsibilities :

* Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
* Greet and welcome guests
* Answer questions and address complaints
* Answer all incoming calls and redirect them or keep messages
* Receive letters, packages etc. and distribute them
* Prepare outgoing mail by drafting correspondence, securing parcels etc.
* Check, sort and forward emails
* Monitor office supplies and place orders when necessary
* Keep updated records and files
* Monitor office expenses and costs
* Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements and skills

* Proven experience as front desk representative, agent or relevant position
* Familiarity with office machines (e.g. fax, printer etc.)
* Knowledge of office management and basic bookkeeping
* Proficient in English (oral and written)
* Excellent knowledge of MS Office (especially Excel and Word)
* Strong communication and people skills
* Good organizational and multi-tasking abilities
* Problem-solving skills
* Customer service orientation
* High School diploma; additional qualifications will be a plus (OND)