Contact Center Representative

Ikeja, Lagos
Posted over 30 days ago
Company:
Tribest Corporate Support Limited
Company Description:
Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions. With a team that diverse, we are setting new standards of performance and raising the bar in excellent service delivery.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Technical
Number of vacancies:
200

Job Description

Handle customer complaints or enquiries via telephone, emails or text messages.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call center manger to ensure synergy and all time customer satisfaction
Adherence to call script and call center policies.

Job location is Victoria Island
Salary:
₦95,000.00 Monthly