Bilingual Igbo/Hausa Speaking Agent
Abuja, Abuja
Posted more than 30 days ago
- Company:
- Outsource Global Technologies Limited
- Company Description:
- At Outsource Global, we believe in building partnerships with companies worldwide to positively impact the global business services and foster exponential growth. This growth can include higher-value, multi-processing, specialized services and business functions such as Customer service, IT support, software development-as-a-service, legal services, Artificial Intelligence, medical support services, accounting-as-a-service and data management. By first understanding your business and the functions within the organization, we find ways to reduce operational costs and increase performance with consistent, quality and reliable service delivery. Our services are tailored to perfectly suit your business needs and preferences, with a focus on service quality, low-cost and scalable solutions. We help our clients become operationally efficient and competitive.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Are you fluent in both Igbo and Hausa? Do you have a passion for customer service and communication? We are looking for a dedicated Bilingual Agent to join our team. This role requires excellent communication skills in both Igbo and Hausa to effectively engage with our diverse customer base.
Key Responsibilities:
Handle customer inquiries and concerns through phone, email, and chat in both Igbo and Hausa.
Provide product information, support, and guidance related to Unilever’s products.
Resolve customer issues in a professional and timely manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to ensure consistent and high-quality customer service.
Qualifications:
Fluency in both Igbo and Hausa is a must.
Previous experience in a customer service role is preferred.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Basic computer skills, including familiarity with CRM software.
Benefits:
Competitive salary.
Opportunity to work on a high-profile team with a global brand.
Health insurance
Allowances
Supportive work environment with opportunities for growth and development.
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