Customer Service Officer
Kaduna, Kaduna
Posted 10 days ago
- Company:
- Kaduna Data School
- Company Description:
- Kaduna Data School is a learning institute that provides professionals in the public, private, and non-profit sectors with necessary skills in data science. Kaduna Data School aims to impact students with the technical and analytical tools required to excel in the industry.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
In this role, the Customer Service Executive will provide exceptional service to our clients and will be responsible for managing multiple client inquiries simultaneously, contributing to customer satisfaction, and maintaining customer databases.
The Executive will also monitor and analyze customer feedback to provide insights to our team to further improve our products and services.
Qualifications
Bachelor's Degree in Business, Communication, or a related field
3+ years of experience in customer service or related field
Demonstrated ability to communicate effectively and efficiently through phone and email
Strong problem solving and critical thinking skills
Excellent organizational and multitasking abilities
Proficient in Microsoft Office and/or customer service software
Experience with data analysis and metrics-driven performance is desirable.
- Salary:
- 50.000,00 NGN Monthly