Customer Service Executive

Ikeja, Lagos

Posted more than 30 days ago


Company:: PRUVIA INTEGRATED LIMITED
Company Description:: We are a group of human resources professionals providing quality services to businesses in lagos and outside its shores. we provide custom made HR services to your organization in accordance with the vision of your company and its goals offering your organization a soft landing in improving professional services, profitability and providing the right staffing structure to lift the burden of employing and managing your employees and recruits eg ( marketing staffs, factory worker, driver and outsourced personnel.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor
Gender:: Any
Number of vacancies:: 10

Job Description

We are seeking a motivated and detail-oriented Customer Service Executive to join our dynamic team. The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management. This role is essential in ensuring our customers receive top-notch service and support while also engaging with our audience through various digital platforms.

Key Responsibilities:

* Respond promptly to customer inquiries via phone, email, and social media platforms.
* Provide accurate information regarding products and services, and resolve customer issues efficiently.
* Utilize Corel Draw for graphic design tasks as needed, including creating marketing materials and social media graphics.
* Assist in the development and execution of email marketing campaigns.
* Engage with customers on social media platforms and respond to inquiries and comments.
* Help create and schedule social media content, and assist in executing social media strategies.
* Provide feedback to management on customer trends and concerns.

Qualifications:

* A degree in any related field.
* Proven experience in customer service or a related role.
* Proficient in Corel Draw, and MS Suite (Excel, Word, PowerPoint), and familiar with email marketing tools.
* Strong understanding of social media platforms and best practices.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to multitask and manage time effectively in a fast-paced environment.

Salary: ₦70,000