Bookers

Job Summary:
The Booker at Akwa Ibom Transport Company (AKTC) plays a crucial role in providing excellent customer service by assisting passengers with booking tickets for travel. The Booker ensures accurate ticketing, offers information about schedules, and manages customer inquiries. This role requires strong communication skills, attention to detail, and a commitment to meeting customer needs.

Key Responsibilities:
Ticket Booking:

Assist customers in booking tickets for their desired destinations using the AKTC ticketing system.
Process bookings, issue tickets, and confirm reservations.
Ensure that customer information and travel details are accurately captured in the system.
Manage both walk-in and phone-based ticket sales, ensuring all processes follow company policies.

Customer Service:
Provide excellent customer service by addressing inquiries related to travel schedules, available routes, fares, and ticket availability.
Help passengers with their seating preferences and any special travel requests.
Resolve customer complaints, escalating issues when necessary to ensure customer satisfaction.

Financial Transactions:
Handle cash and electronic payments for ticket sales, ensuring accurate receipts and records.
Balance the cash register at the end of each shift and report any discrepancies to the supervisor.
Ensure proper handling of money, tickets, and related documents.

Operational Support:
Collaborate with the dispatch team to ensure timely bus departures and correct seating arrangements for passengers.
Coordinate with the operations team regarding any schedule changes, cancellations, or delays, and communicate these updates to customers.
Keep records of daily bookings and prepare reports on ticket sales, seat occupancy, and customer feedback.

Safety and Compliance:
Follow all company policies and procedures, particularly regarding ticketing, and passenger safety.
Ensure that passengers are informed of safety procedures and regulations during their travel.
Monitor customer flow to avoid overbooking or seating issues.

Administrative Duties:
Maintain an organized and up-to-date filing system for ticket sales, customer records, and travel schedules.
Help maintain a clean and orderly booking office, brochures, and travel information are readily available for customers.

Qualifications and Requirements:
Education:
Minimum of SSCE/WAEC. A diploma or degree in Business Administration, Customer Service, or related fields is an advantage.
Experience:
Prior experience in customer service or ticketing in a transport or hospitality environment is preferred.

Skills:
Strong communication and interpersonal skills.
Good knowledge of ticketing systems and basic computer skills (Microsoft Office, ticketing software).
Ability to handle cash and electronic payments accurately.
Problem-solving and conflict-resolution abilities.
Ability to work under pressure and in a fast-paced environment.

Other Requirements:
High level of integrity and attention to detail.
Flexibility to work in shifts, including weekends and public holidays.

Working Conditions:
The role of a Booker involves working in a busy transport terminal, handling multiple customers simultaneously, and being on your feet for extended periods. Shift work may be required, including early mornings, late evenings, and weekends.