Customer Service Imo Only

Asaba, Delta

Posted 24 days ago

Company:: 21st CENTURY RECRUITER
Company Description:: We are a Real Estate Network Marketing and Information Company, established in March 2012; with the Head Office located in Lekki; and others in various parts of Lagos and also have offices in Ota (Ogun State), Ibadan (Oyo State), Warri, Asaba (Delta State), Onitsha, Awka (Anambra State), Enugu (Enugu State), Owerri (Imo State), Port Harcourt (Rivers State), and Uyo (Akwa-Ibom State). The company was birthed by her founders Dr. Augustine Ozioma Onwumere and Dr. Jayne Obioma Onwumere who went through a two year period of homelessness and hardship out of which experience gave birth to this great company. PWAN Group is the first real estate network marketing company in the world who started a revolution in the real estate industry by creating a network system out of real estate marketing and consulting and have today become a leader in that field. In her eight years of existence PWAN have empowered a lot of entrepreneurs and Network marketers in the field of real estate throughout Nigeria and beyond creating a consistent pattern of commission payments on a daily basis to her numerous PBOs. She manages large expanse of lands in various locations across Nigeria which are developed into estates. PWAN Group is also a leader in the area of Corporate Social Responsibility and constitutes 32 affiliate companies which include; PWAN HOMES – THE MOTHER COMPANY And 32 affiliate companies as follows:
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor
Gender:: Female
Age:: 22 to 18 years
Number of vacancies:: 2

Job Description

Interact with customers to solve issues and questions about products, services, and policies
Maintain a positive and friendly tone with customers at all times
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
Listen to customer complaints and try to identify the cause of their problem to your best ability
Identify the appropriate response and strategy to solve customer issues as quickly as possible
Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
Be able to manage large amounts of phone calls, chats, emails, and other communication channels
Assist customers on the placement of orders, refunds, or exchanges
Ensure customer satisfaction and maintain professional customer support
Place the customer at the center of the customer service experience
Handle the responsibilities outlined in the customer service job description