Hotel Floor Supervisor

The Hotel Floor Supervisor will be responsible for overseeing the daily operations of assigned floors with a strategic focus on guest satisfaction, operational efficiency, and team performance. This role demands a seasoned professional with significant experience in hotel management and housekeeping, who can lead a team to uphold and elevate the hotel's luxury standards. The Hotel Floor Supervisor will be responsible for ensuring that all rooms and common areas are maintained to the highest standards, managing team performance, and streamlining operations to meet both guest and business objectives.

KEY RESPONSIBILITIES:
Operational Leadership and Quality Assurance
Lead and oversee the housekeeping team to ensure that rooms and public areas consistently meet luxury hotel standards.
Develop, implement, and maintain SOPs (Standard Operating Procedures) for housekeeping operations, ensuring compliance with brand standards and regulatory requirements.
Conduct high-level inspections of guest rooms and public spaces, identifying areas for improvement and implementing corrective actions.
Team Management and Development
Provide advanced training and mentorship to the housekeeping staff, promoting a culture of excellence, accountability, and continuous improvement.
Act as a senior authority on all operational matters, handling escalations, managing conflict resolution, and supporting team members with complex tasks.
Evaluate team performance and implement development plans to ensure high staff engagement and retention.
Strategic Resource and Inventory Management
Oversee the management of housekeeping supplies, equipment, and amenities, optimizing inventory control and budget adherence.
Forecast resource needs based on hotel occupancy and special events, ensuring adequate staffing and supply availability.
Guest Relations and Service Excellence
Collaborate with Guest Relations and Front Office to ensure guest requests, special arrangements, and VIP requirements are managed effectively.
Engage with guests directly to resolve issues and gather feedback, using insights to enhance the guest experience and inform operational improvements.

Health, Safety, and Compliance
Ensure all housekeeping activities comply with health and safety standards, managing inspections, risk assessments, and safety audits.
Promote best practices for handling chemicals, equipment, and waste management in line with environmental and safety guidelines.
Operational Reporting and Continuous Improvement
Prepare detailed operational reports, identifying trends, challenges, and opportunities for efficiency.
Lead initiatives to enhance operational standards, reduce costs, and improve guest satisfaction through innovation and staff training.

Qualifications and Skills:
Bachelor’s degree or Equivalent in Hospitality Management, Business Administration, or a related field preferred. Certifications in Housekeeping Management or similar disciplines are an advantage.
Minimum of 2 - 5 years in hotel housekeeping or operations management with proven leadership experience in a high-end hotel or resort environment.
Advanced knowledge of hotel management, housekeeping standards, and luxury service protocols.
Strong leadership and team development capabilities, with experience managing large teams.
Exceptional communication, conflict resolution, and guest service skills.
Proficient in hospitality software, housekeeping systems, and Microsoft Office Suite.
Strategic thinking and decision-making ability, with a focus on operational efficiency and excellence.
Deep commitment to understanding and exceeding guest expectations.
Skilled in identifying and implementing process improvements and cost-saving measures.
Ability to effectively handle emergencies and operational disruptions, ensuring guest satisfaction and team safety.
Continuously seeks new methods for enhancing service delivery and operational efficiency.