E-commerce operations officer
Victoria Island, Lagos
Posted yesterday
- Company:
- MINISO LIFESTYLE NIGERIA LIMITED
- Company Description:
- MINISO is a fast retail chain brand, that was jointly founded by Japanese designer Miyake Jyunya and Chinese entrepreneur Ye Guofu in 2013 in Tokyo, Japan. MINISO advocates fashionable and relaxed lifestyle and directs a superior products consumption pattern. MINISO pursues a “simple, natural and quality” life philosophy and a brand proposition of “simplicity and going back to the essence”. MINISO’s core values gain popularity among consumers and lead the market to a new trend of “superior products consumption”. The Nigerian Operations started in 2017 and now has several outlets in the country.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Stay up to date with industry trends and best practices to drive innovation and maintain competitive advantage.
• Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
• Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
• Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
• Establishing efficient order fulfillment processes and coordinating product shipments.
• Ensure compliance with all applicable laws and regulations related to e-commerce operations.
Qualifications:
• Bachelor's degree or Higher National Diploma.
• Relevant professional qualification or certification is a plus.
• Minimum of 2 years working experience in e-commerce operations or a similar role.
• Good knowledge of operating e-commerce platforms and its functional modules is required.
Skills Required:
• Excellent verbal and written communication skills.
• Strong data analysis skills with the able to adjust the sorting of goods from data.
• Tech Savvy and Proficiency in Microsoft Office Applications.
• Ability to carry our relevant research and familiarity with leading e-commerce platforms.
• Understanding of the functional modules of leading platforms.
• Knowledge of customer service best practices.
• Keen attention to detail and organizational prowess with the ability to multitask.
• Collaboration and interpersonal skills.
• Problem solving, critical thinking and reporting skills.
• Must have a certain aesthetic awareness of store decoration and in extractng the selling points of products.
• Proven experience in inventory management.
• Expertise in logistics and fulfilment.
• Strong vendor management skills.