Workshop Manager/Service Advisor

Job Overview:
We are seeking an experienced and dynamic Service Center Manager to oversee and manage our service center/workshop. The ideal candidate will demonstrate a strong understanding of diesel truck and bus diagnostics, fleet management, and maintenance, along with excellent leadership and customer service skills. This role offers an opportunity to drive operational excellence, meet revenue targets, and maintain high customer satisfaction standards.

Key Responsibilities:

Oversee and manage the service center/workshop operations.
Interface with customers, offering credible advice on service routines and maintenance services.
Achieve company revenue targets for the workshop.
Diagnose and identify vehicle issues or faults through customer questioning, inspection, or road test.
Communicate inspection or identified faults with customers and offer advice on resolutions.
Prepare service or repair order time, cost, and labor estimates and share with customers for approval.
Schedule and organize service appointments with customers.
Confirm and ensure all complaints are rectified with road test certification.
Keep and refer to service history data of vehicles and advise customers on other service areas required for effective vehicle usage.
Ensure vehicles are delivered as per agreed terms and communicate in advance in case of any delays.
Obtain customers’ signatures and approval for completed repairs or service jobs.
Maintain high customer satisfaction standards.
Coordinate workshop technicians and teams for quality service delivery.
Provide weekly, monthly, quarterly, and yearly reports on workshop operations.
Coordinate with the store manager to ensure the right spare parts are provided for vehicles.
Manage, train, and supervise mechanics on vehicle service or repairs and approve job completion.
Actively participate in the recruitment of the technical team.
Maintain daily briefings, allocate tasks, and ensure all tools are accounted for and kept properly.
Provide SLA (Service Level Agreement)/AMC (Annual Maintenance Contract) for fleet customers.

Key Requirements:
B.Sc./B.Tech. in Mechanical Engineering.
Minimum of 5 years of experience in a similar role.
Practical diagnostic and resolution abilities on diesel trucks and buses.
Fleet management and maintenance experience preferred.
Understanding of executing SLAs & AMCs and fleet management.
Excellent communication, emotional intelligence, and problem-solving skills.
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
Strong leadership skills with the ability to manage, train, and supervise a team.
Ability to manage customer expectations and maintain high levels of satisfaction.

Why Marbleclear Limited?
At Marbleclear, we offer an exciting opportunity to join a dynamic team where your skills in service center management and fleet operations will have a direct impact on our success. If you are looking for a challenging role with opportunities for growth, we encourage you to apply.