Assistant IT Support

Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues reported by users through various communication channels (phone, email, ticketing system, etc.).

User Assistance: Provide prompt and courteous technical support to end-users, guiding them through problem-solving steps, and ensuring issues are resolved in a timely manner.

Hardware and Software Setup: Install, configure, and maintain computer systems, software applications, peripherals, and other IT equipment as needed.

Maintenance and Upgrades: Perform routine maintenance tasks, such as system updates, patches, and backups to ensure the reliability and security of IT resources.

Network Support: Troubleshoot network connectivity issues, assist in setting up and maintaining network equipment, and ensure proper network security protocols.

Documentation: Maintain accurate records of technical issues, solutions provided, and user interactions in a detailed and organized manner.

Training and Guidance: Educate users on best practices, software usage, and security measures to enhance their understanding of technology tools.

Remote Support: Provide remote technical assistance to users who are working off-site or in remote locations.

Collaboration: Collaborate with other IT team members to escalate complex issues, share knowledge, and contribute to ongoing IT projects.

IT Policies and Compliance: Enforce and ensure compliance with IT policies, security guidelines, and data protection regulations.

Problem Resolution: Analyze recurring technical issues to identify root causes and implement long-term solutions to prevent future occurrences.

Vendor Coordination: Coordinate with external vendors for hardware repairs, warranty claims, and procurement of IT equipment.