Customer Relation Personnel
Port Harcourt, Rivers
Posted yesterday
- Company:
- Cargeria
- Company Description:
- Cargeria is a Mobile Application Service Provider Company. Our Customers have numerous testimonies in relation to the use of our mobile apps to located trusted mechanics nationwide. Cargeria mobile app is rated number 1 among automotive service provider in Nigeria.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Senior Secondary
- Number of vacancies:
- 1
Job Description
Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
Follow established protocols and procedures for handling customer interactions.
Accurately document customer interactions and maintain detailed records.
Identify and escalate complex issues or complaints to the appropriate team.
Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
Contribute to positive customer reviews and brand reputation.
Proactively seek feedback from customers to identify areas for improvement.
Stay up-to-date on company policies, products, and services.
Adapt to changing customer needs and situations with a positive and professional attitude.
Work effectively within a team environment to achieve customer service goals.
Maintain a positive and professional demeanor even in challenging situations.
Participate in ongoing training and development to enhance customer service skills.
Contribute to a positive and supportive work environment for colleagues.
