Maintenance Repair and Overhauling Manager

PURPOSE OF JOB
This role functions as a supervisor/coordinator of all maintenance, repairs and overhauling activities in the MRO division. The officer will grow the business by ensuring proper layout and planning of daily activities of the workshop technicians and their managers. The Head – MRO is a proactive leader, results oriented with MRO experience to run and grow the department.
Leadership responsibility for overall operation of Proforce MRO division is vested on him. Implements lean strategies to maximize profitable growth, drive quality improvements, provide customer service, develop a technically qualified work force, reduce operating costs, inventories and lead times through continuous improvements. Oversee day-to-day activities to meet daily, monthly, quarterly and yearly expectations.
KEY RESPONSIBILITIES
1. Delegation of Assignments/Tasks
• Ensure daily, weekly and periodic tasks and assignments are communicated to all workshop staff/Managers with set deliverables against expected deadlines.
2. Supervision & Coordination
• Accountable for driving Lean Initiatives throughout the operations to ensure they are fully embraced and implemented.
• Ensure direct reports are accountable for all assignments mapped out in the division and that they give prompt feedback on progress of their teams.
3. Project Management
Ensure all projects are efficiently managed with considerations to costs, timeframe, needed workforce and client satisfaction.
4. Reporting
• Real time communication of activities, challenges, proposals on MRO to executive management
• Weekly and monthly report on all activities, projects completed, etc to executive management
5. Documentation
• Keeping track of services and inventory records.
• Keeping a record of accounts and financial information
• Follow up on requisitions of parts through the procurement officer
• Account for all workshop tools and equipment
6. Manpower Requisition & Performance Management
• Advise management on required personnel, skills and experience needed to carry out MRO projects and ensuring they are properly distributed and utilized for effective and efficient output.
• Provides leadership by promoting team concepts, coaching, counseling, retaining, mentoring, training, talent management, and individual development. Drives a culture of accountability and results through strategy deployment and effective performance management.
7. Budgeting
• Preparing annual operating budget
• Manage operations of the division within budget constraints.
8. Customer Retention
• Contacting clients regarding the status of vehicles
• Overseeing post-repair services (vehicle delivery, test-driving, etc.)
• Focusing on customer retention by building relationships
• Ensure customer satisfaction at the highest level through effective services and repairs.
• Ensure delivery of vehicles to customers on time.
9. Other duties – Handle and follow up on other duties that may be assigned by the Group Managing Director.

KEY PERFORMANCE INDICATORS
 Weekly summary of activities report
 Delivery of thoroughly completed projects within timeframe
 Effective delegation of project tasks
 Effective time management
 Positive restructuring of the MRO operations
 Customer Satisfaction
 Objective review exercises of all processes and procedures
 Empowerment of MRO workforce
 Cost effective project management