Chief Digital Officer

Reporting Relationships
* Functionally reports to: MD/CEO
* Administratively reports to: Office of the MD
* Supervises: E-banking
CX Design
Product Development
Product Marketing & Sales
Partnership + Ecosystems

Job objective(s)
* Defines the key business measures and objectives for the digital bank, including target market segments and their objectives
* The CDO’s role encompasses all scope of services delivered by the Digital team (e.g. E-banking, brand & communication, product development, product marketing & sales etc). S/he will be responsible for driving the business leveraging on online technologies and data.

Duties & Responsibilities
* Provide direction and leadership on a day-to-day basis
* Develop a clearly-defined and compelling digital strategy for the company’s future and ensure implementation of the company's digital roadmap
* Own the digital strategy - conceptualize, design, build, deploy and manage digital financial products / services to meet the current / future digital needs of the bank
* Lead the planning, implementation, delivery and continuous improvement of digital solutions for the bank
* Direct the development and revisions to policies and procedures for the general operation of the bank’s digital strategy and its related activities.
* Conduct in-depth customer research and engagement to identify and prioritise digital opportunities for the bank through
* Customize customer journeys based on a strong understanding of their needs and behavioural patterns
* Act as the single point of contact for all digital product requests, business intelligence reporting and analytical tools requirements to the bank
* Work closely with Digital Product team to introduce new solutions, enhance existing solutions/services and retire obsolete solutions in alignment with digital product plan and roadmap
* Employ data to create new business development plans and effectively mine territory to develop new customer bases
* Build and manage high-performing Digital Solutions teams (Build and Run) to deliver against digital roadmap
* Proactively educate the bank on market developments, emerging themes and partnership opportunities in the digital space
* Support the definition and execution of campaigns to enhance speed to market and quality of delivered digital services
* Have a firm grasp of Design Control and Beta Testing activities to ensure seamless market launch
* Track the competition’s activities and focus on ensuring that the bank’s digital products and solutions deployed in the market meet all relevant consumer needs
* Maintain a balance between business and technology.
* Connect digital investments to enterprise KPIs in order to achieve positive digital transformation.
* Expand the Digital Innovation Ecosystem
* Measure ROI on Digital Projects
* Develop a digital brand that will appeal to and attract the best and brightest talent in the field.
* Development and management of team members to ensure productivity while measuring each performance against the overall targets