Female Front Desk Officer (Ogun State Mowe Axis )

Front Desk Officer

Role Overview:
A Front Desk Officer, often referred to as a Receptionist or Administrative Assistant, serves as the first point of contact for visitors, clients, and employees. This role plays a crucial part in creating a positive first impression and ensuring smooth operations within an organization.

Key Responsibilities:

Welcoming Visitors: Greet and assist visitors, clients, and employees as they arrive, ensuring a warm and professional reception experience.

Answering Inquiries: Respond to inquiries via phone, email, or in-person, providing information and assistance as required.

Call Handling: Manage incoming and outgoing calls, routing them to the appropriate department or individual, taking messages, and providing general information.

Scheduling: Maintain and manage appointment calendars, schedule meetings, and assist in coordinating appointments for staff members.

Administrative Support: Assist with various administrative tasks, including data entry, document preparation, and sorting and distributing mail.

Security: Monitor access to the premises, verify the identity of visitors, and ensure that security protocols are followed.

Record Keeping: Maintain records of visitor logs, appointments, and contact information.

Multitasking: Handle multiple tasks simultaneously, such as managing the front desk, assisting with administrative duties, and responding to inquiries.

Communication: Communicate effectively with staff, visitors, and clients, both in person and through written and verbal communication.

Problem Solving: Address and resolve minor issues or inquiries, or direct them to the appropriate department for resolution.

Professional Appearance: Maintain a neat and professional appearance and ensure the reception area is clean and organized.

Technology Proficiency: Use office software, such as Microsoft Office and email, and operate office equipment, including phones and photocopiers.

Emergency Response: Be aware of emergency procedures and assist in evacuations or other emergency situations when necessary.

Qualifications and Skills:

High school diploma or equivalent (additional education or certification may be preferred).
Excellent communication and interpersonal skills.
Proficiency in using office software and equipment.
Strong organizational and multitasking abilities.
Customer service orientation and a friendly demeanor.
Problem-solving skills and the ability to remain calm under pressure.
Attention to detail and accuracy in record-keeping.
Knowledge of security procedures is a plus.