Telco Project / Product Manager

Lagos, Lagos

Posted 3 days ago

Company:: Work in Nigeria
Company Description:: Work in Nigeria is a talent recruitment and headhunting company based in Lagos Nigeria. Our overall goal is to redefine the recruitment sector by sourcing, shortlisting and placing suitable and top-notch talent in for our client’s businesses. At Work In Nigeria, we also provide employability and career advisory support to individuals and career professionals who require expert coaching and guidance with making career decisions. Our focus is ● To become THE platform for finding top talent in Africa. ● To assist companies to find the right talent for their business. ● To be a platform that provides a pool of top talent for recruiters to draw from. ● To reduce the employment scourge in Nigeria
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

Responsibility

Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy.
* Develop and maintain a comprehensive monthly configuration and issue resolution records, ensuring accuracy and completeness.
* Maintain a minimum issue resolution rate between 85% to 90% by the end of each month, implementing proactive measures for continuous improvement.
* Contribute to enhancing customer engagement and retention features within products by optimizing customer touchpoints with relevant and compelling content.
* Ensure the quality of content and notifications aligns with product management objectives, both for new and existing products.
* Identify opportunities for system enhancements that can enhance productivity and elevate the quality of products.
* Promptly address escalated issues involving the product team, ensuring timely resolutions.
* Facilitate effective communication and knowledge sharing within the team, keeping members
informed about product and partner updates.
* Provide comprehensive product management and support for products, ensuring alignment with
company goals and expectations

Requirements

•Bachelor's degree in Computer Science, Information or Business Sciences, or related fields.
* 2 to 3 years’ experience in a Project Management role.
* Project Management Professional (PMP) certification and/or experience is a key advantage.
* Advanced skills in the usage of Microsoft Excel, Word and PowerPoint.
* Mandatory background of working in a software development environment or of liaising with Software Developers.
* Strong Project Management experience, managing multiple projects simultaneously.
* In-depth knowledge of project management principles, methodologies, and tools.
* Knowledge of working with JIRA is an added advantage.
* Ability to identify and mitigate potential project risks.
* Ability to manage effective project teams.
* Excellent verbal and written communication skills.
* Excellent time management, analytical and problem-solving skills

Location : Lekki
Remuneration: 180,000- 350,000