Customer Service and Sales Associate
Lekki, Lagos
Posted 8 days ago
- Company:
- BLAKSKILL LIMITED
- Company Description:
- BlakSkill is a digital solution that meets the talent sourcing, development, access, visibility and needs of stakeholders in global talent marketplace. Blakskill’s mission is to provide a digital solution that meets the talent sourcing, development, access, visibility and needs of stakeholders in global talent marketplace. We are dedicated to empowering African Talents, connecting them with exceptional career opportunities worldwide, fostering growth, and driving positive change in the African job market. We envision a future where African talent is globally recognized, and companies across the world have easy access to a pool of verified and highly skilled professionals from Africa. By adhering to our core principles and staying true to our mission and vision, Blakskill Limited is transforming the talent acquisition landscape, empowering African Talents, and facilitating global access to verified talents from an African perspective. Together, we are building a brighter future, one successful connection at a time.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Industry: Retail (Bedroom and Bathroom Products)
Location: Lagos and Abuja, Nigeria
Job Type: Full Time
Budget: ₦120,000
Job Description (Summary):
As Customer Service and Sales Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and generating sales through upselling and cross-selling. The ideal candidate will have excellent communication and interpersonal skills, a strong work ethic, and a passion for delivering outstanding customer experiences.
Customer Service
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and concerns in a fair and courteous manner.
Provide accurate and detailed information about products and services.
Escalate complex customer issues to senior management as needed.
Sales
Generate sales through upselling and cross-selling techniques.
Identify and pursue new sales opportunities through outbound calls and emails.
Build and maintain strong relationships with existing customers to drive repeat business.
Meet and exceed monthly sales targets.
Administrative
Maintain accurate and up-to-date customer records.
Process customer orders and returns in a timely and efficient manner.
Collaborate with internal teams to resolve customer issues and improve processes.
Participate in ongoing training and development to improve knowledge and skills.
Required Qualifications & Experience:
Bachelor's degree in Business, Marketing, or related field preferred.
2-3 years of experience
Proximity to the Island
Male or Female
Previous experience in Customer service and sales will be preferred
- Salary:
- ₦120,000.00 Monthly
