Network Installer Supervisor

FCT, Abuja

Posted yesterday


Company:: Fort Knox Outsourcing
Company Description:: Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible! Excellent outourcing services across diverse clientele in Nigeria. Talent aquisition for business development and growth Credential verification and background checks for employee The Company’s directors and management team are experienced individuals with human resources background, people relations skills, customer service orientation and ex-corporate executives from the financial and telecommunication services industries with high levels of integrity and moral standing.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

Job Title: Network Installer Supervisor
Location: Abuja
Job Type: Full-time
Salary: 299,000
Duties / Responsibilities
· Coordinate with dispatch for daily appointments for the installers
· Coordinate the transportation of material and stage for installers to the customer's' premises.
· Ensure 100% successfully completed job tickets as scheduled by the installers · Track job ticket status to close leads
· Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.

· Approve additional installation material beyond standard kit or collection of additional installation payment from customer
· Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
· Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
· Reconcile inventory and accessories picked vs deployed by installers
· Daily tracking of team members attendance in gate meeting and prospects logged requirement
· Daily tracking of lead closure and installation fulfilment
· Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
· Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
· Provide Reports of Works done with the corresponding time sheet for daily submission.
· Sign off return/ refund on failed customer acceptance of installation
· Tracking job ticket status
· Supervise completion of tasks within the allotted time frame for the installers
· Responsible for onboarding and training the installers
· Conduct performance Management of the installers
REQUIREMENTS
§ Networks, Technical or electrical or equivalent qualification
§ Professional Qualification in Project Management Techniques
§ IT Literacy and business education, an added advantage
§ Able to operate in a performance driven organization
§ Strong troubleshooting abilities
§ splicing and racking abilities
· Managing multiple requests and complexities
· Managing teams
· Onboarding of new clients utilizing
· Working in non-traditional spaces such as roofs or basements.
· Hands-on experience installing and adjusting the equipment involved is preferred
· Exposure to working in strenuous fields or environments