Direct Sales Agent

The Direct Sales Agent sells the Bank products directly to customers, often through field visits or calls.

KEY ROLES AND RESPONSIBILITIES
1. Client Acquisition: Identify and approach potential clients to offer microfinance products and services.
2. Product Knowledge: Have in-depth knowledge of the bank’s products, services, and eligibility criteria to effectively advise clients.
3. Sales Targets: Achieve individual and team sales targets as set by the bank.
4. Client Relationship Management: Build and maintain strong relationships with clients to encourage repeat business and referrals.
5. Application Processing: Assist clients in filling out and submitting loan and account applications, ensuring all necessary documentation is provided.
6. Compliance: Ensure all sales activities comply with regulatory and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
7. Market Research: Conduct market research to identify trends, customer needs, and potential areas for growth.
8. Training and Development: Stay updated on new products, services, and market developments through ongoing training and professional development.
9. Customer Service: Address client queries and concerns promptly and professionally, providing a high level of customer service.
10. Reporting: Maintain accurate records of sales activities, client interactions, and feedback, and report regularly to management.
11. Field Visits: Conduct field visits to engage with potential clients in their communities and understand their financial needs better.
12. Feedback Collection: Gather feedback from clients to help improve products and services offered by the bank.
13. Collaboration: Work closely with other team members and departments to ensure seamless service delivery and address any issues that arise