MD for an outsourcing Company

Urgent Hiring – MD for an outsourcing Company in UK.
We are seeking an experienced and goal driven Managing Director to lead and grow our UK-based outsourcing operations. The MD will be responsible for setting the company’s strategic direction, driving profitability, ensuring service excellence, and leading a high-performing executive team. This role requires a strong understanding of B2B service delivery, client relationships, and operational scalability across the outsourcing landscape.

Employment Type: Full-Time | Permanent
Reports to: Board of Directors / Group CEO
Key Responsibilities
• Develop and execute the company’s strategic business plan in alignment with board objectives.
• Identify new market opportunities, service lines, and strategic partnerships.
• Lead digital transformation and innovation in outsourcing processes.
• Oversee day-to-day business operations, ensuring quality service delivery to clients.
• Implement KPIs and performance metrics across departments.
• Ensure cost-effective service delivery while maintaining high customer satisfaction.
• Build and maintain strong relationships with key clients, stakeholders, and partners.
• Drive business growth by expanding client portfolios and upselling services.
• Represent the company at industry events and in public forums.
• Prepare and manage annual budgets, forecasts, and financial reports.
• Ensure profitability and ROI across all business units.
• Lead financial risk assessment and compliance.
• Lead, mentor, and inspire the senior leadership team.
• Foster a high-performance, inclusive, and collaborative company culture.
• Oversee talent acquisition and succession planning at the executive level.
Requirements
Qualifications , Experience/Skills & attributes:
• MBA or postgraduate qualification in Business, Management, or related field.
• Professional certificate is mandatory.
• Experience working with offshore or nearshore delivery centres.
• Familiar with UK regulatory environment and employment law.
• Background in customer service, IT outsourcing, finance, or HR services.
• Proven track record as a Managing Director CEO or senior executive in an outsourcing, BPO, or professional services firm.
• Minimum 10 years of leadership experience in operations, service delivery, or business development.
• Experience scaling businesses, managing P&L, and leading cross-functional teams.
• Strong commercial acumen and negotiation skills.
• Excellent communication, presentation, and interpersonal skills.
• Strategic thinker with the ability to execute operationally.