Managing Director for an Outsourcing Company
Ikeja, Lagos
Posted 4 days ago
- Company:
- LIFTED HORIZON NIGERIA LIMITED
- Company Description:
- Lifted Horizon is a multidisciplinary team of strategists, technologists, and advisors. We blend creativity, technology, and business acumen to help organizations and professionals thrive in a digital-first world. Our journey began with a vision to bridge the gap between strategy and execution for ambitious brands and enterprises. What we do: We deliver end-to-end solutions in IT, advisory, logistics, and advanced financial education. From digital transformation to business strategy, our team partners with you to unlock new opportunities and drive sustainable growth.
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Bachelor
- Number of vacancies:
- 100
Job Description
We are seeking an experienced and goal driven Managing Director to lead and grow our UK-based outsourcing operations. The MD will be responsible for setting the company’s strategic direction, driving profitability, ensuring service excellence, and leading a high-performing executive team. This role requires a strong understanding of B2B service delivery, client relationships, and operational scalability across the outsourcing landscape.
Key Responsibilities
Develop and execute the company’s strategic business plan in alignment with board objectives.
Identify new market opportunities, service lines, and strategic partnerships.
Lead digital transformation and innovation in outsourcing processes.
Oversee day-to-day business operations, ensuring quality service delivery to clients.
Implement KPIs and performance metrics across departments.
Ensure cost-effective service delivery while maintaining high customer satisfaction.
Build and maintain strong relationships with key clients, stakeholders, and partners.
Drive business growth by expanding client portfolios and upselling services.
Represent the company at industry events and in public forums.
Prepare and manage annual budgets, forecasts, and financial reports.
Ensure profitability and ROI across all business units.
Lead financial risk assessment and compliance.
Lead, mentor, and inspire the senior leadership team.
Foster a high-performance, inclusive, and collaborative company culture.
Oversee talent acquisition and succession planning at the executive level.
Requirements
Qualifications , Experience/Skills & attributes:
MBA or postgraduate qualification in Business, Management, or related field.
Professional certificate is mandatory.
Experience working with offshore or nearshore delivery centres.
Familiar with UK regulatory environment and employment law.
Background in customer service, IT outsourcing, finance, or HR services.
Proven track record as a Managing Director, CEO, or senior executive in an outsourcing, BPO, or professional services firm.
Minimum 10 years of leadership experience in operations, service delivery, or business development.
Experience scaling businesses, managing P&L, and leading cross-functional teams.
Strong commercial acumen and negotiation skills.
Excellent communication, presentation, and interpersonal skills.
Strategic thinker with the ability to execute operationally.
Remuneration
The compensation package for this executive role will be highly competitive, comprising a strong base salary complemented by significant performance-based incentives.
