Location:
LEKKI, Lagos
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor
Salary:
150,00 NGN /
Monthly
Job Description
Job Summary:
The Client Service Officer is responsible for providing exceptional customer service to our clients, ensuring their needs are met, and building long-term relationships. This role involves handling client inquiries, resolving issues, and providing timely and effective solutions. The ideal candidate will be customer-focused, have excellent communication skills, and be able to work in a fast-paced environment.
Key Responsibilities:
1. Client Relationship Management:
- Build and maintain strong relationships with clients through regular communication and engagement.
- Understand client needs and preferences to provide personalized service.
- Identify opportunities to upsell or cross-sell products/services.
2. Client Support:
- Respond to client inquiries and concerns in a timely and professional manner.
- Resolve client complaints and issues efficiently, ensuring a positive outcome.
- Provide accurate and helpful information about products/services.
3. Issue Resolution:
- Investigate and resolve client complaints and issues promptly.
- Collaborate with internal teams (e.g., sales, operations) to resolve complex issues.
- Escalate issues to management when necessary.
4. Communication:
- Communicate effectively with clients through various channels (phone, email, chat).
- Ensure clear and concise communication, avoiding jargon and technical terms when possible.
- Document client interactions and feedback.
5. Product/Service Knowledge:
- Develop and maintain knowledge of products/services, including features, benefits, and applications.
- Stay up-to-date with industry trends and developments.
6. Data Management:
- Accurately record client interactions and feedback in CRM systems.
- Ensure data quality and integrity.
7. Collaboration:
- Work with internal teams to resolve client issues and improve overall client experience.
- Share client feedback and insights with relevant teams.
Requirements:
1. Education: Bachelor's degree in a relevant field (e.g., business, marketing, communications).
2. Experience: 1-3 years of experience in customer service, sales, or a related field.
3. Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office.
4. Personal Qualities:
- Customer-focused and empathetic.
- Patient and composed under pressure.
- Adaptable and flexible.
Performance Metrics:
1. Client satisfaction ratings
2. Issue resolution rates
3. Response times
4. Client retention rates
5. Sales growth (if applicable)
The Client Service Officer is responsible for providing exceptional customer service to our clients, ensuring their needs are met, and building long-term relationships. This role involves handling client inquiries, resolving issues, and providing timely and effective solutions. The ideal candidate will be customer-focused, have excellent communication skills, and be able to work in a fast-paced environment.
Key Responsibilities:
1. Client Relationship Management:
- Build and maintain strong relationships with clients through regular communication and engagement.
- Understand client needs and preferences to provide personalized service.
- Identify opportunities to upsell or cross-sell products/services.
2. Client Support:
- Respond to client inquiries and concerns in a timely and professional manner.
- Resolve client complaints and issues efficiently, ensuring a positive outcome.
- Provide accurate and helpful information about products/services.
3. Issue Resolution:
- Investigate and resolve client complaints and issues promptly.
- Collaborate with internal teams (e.g., sales, operations) to resolve complex issues.
- Escalate issues to management when necessary.
4. Communication:
- Communicate effectively with clients through various channels (phone, email, chat).
- Ensure clear and concise communication, avoiding jargon and technical terms when possible.
- Document client interactions and feedback.
5. Product/Service Knowledge:
- Develop and maintain knowledge of products/services, including features, benefits, and applications.
- Stay up-to-date with industry trends and developments.
6. Data Management:
- Accurately record client interactions and feedback in CRM systems.
- Ensure data quality and integrity.
7. Collaboration:
- Work with internal teams to resolve client issues and improve overall client experience.
- Share client feedback and insights with relevant teams.
Requirements:
1. Education: Bachelor's degree in a relevant field (e.g., business, marketing, communications).
2. Experience: 1-3 years of experience in customer service, sales, or a related field.
3. Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office.
4. Personal Qualities:
- Customer-focused and empathetic.
- Patient and composed under pressure.
- Adaptable and flexible.
Performance Metrics:
1. Client satisfaction ratings
2. Issue resolution rates
3. Response times
4. Client retention rates
5. Sales growth (if applicable)
Number of vacancies:
2
Company Description
We are the first and only approved private interior design school that combines practical, theoretical and technical know how of Interior design through our physical and online trainings, personalized coaching and mentorship.
We focus on community building, networking and collaborations within our industry.
JSAID is a duly registered member of Interior Designers Association of Nigeria and approved virtual training center by the Lagos State Employment Trust Fund.
View Company Profile
