Phone Operator

About Us:
Priority Cares is a trusted home care agency dedicated to delivering compassionate,
high-quality care to individuals in need. We pride ourselves on building strong relationships with clients, families, and professionals to ensure seamless, client-centered support.

Job position: Phone Operator
Job Type: Fully remote work (9:00am-4:00pm EST time)
Job Type: Full-time
Pay: 150,000 NGN (monthly)
Work Location: Remote

Position Overview:
We are seeking a dynamic Program Coordinator to join our growing team. This individual will
play a critical role in coordinating day-to-day operations, supporting recruitment efforts, and
maintaining excellent communication with clients and staff. The ideal candidate is organized,
proactive, and skilled in customer service, office coordination, and cold calling.

Key Responsibilities:
● Coordinate and manage program-related administrative tasks to ensure smooth
operations.
● Conduct cold calls to potential clients and referral sources to generate new business.
● Serve as a key point of contact for client inquiries, ensuring prompt and professional
service.
● Schedule and conduct interviews for new staff, including HHAs, nurses, and other care
providers.
● Prepare and distribute meeting agendas, take meeting notes, and ensure follow-up on
action items.
● Create presentations and reports for internal and external meetings.
● Collaborate with HR to assist with onboarding, training, and scheduling.
● Maintain accurate and organized client and employee records.
● Support management with special projects and initiatives as needed.
Qualifications:
● Proven experience in customer service, cold calling, and office coordination.
● Strong verbal and written communication skills.
● Experience in conducting interviews and working in a fast-paced, professional setting.
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
● Excellent time management and organizational abilities.
● High level of professionalism and interpersonal skills.
● Previous experience in home care, healthcare, or a related field is a plus.
Preferred Skills:
● Customer Service Experience .
● Familiarity with home care agency operations and regulations.