Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE JD

Position: Customer Service Rep
Location: ikeja Lagos

Job Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service, resolving queries, and ensuring a positive experience with our company.

Responsibilities:
Customer Interaction: Engage with customers via phone, email, or chat to provide information, assist with inquiries, and resolve issues promptly and professionally.
Problem Resolution: Address customer concerns, troubleshoot problems, and escalate complex issues to appropriate departments for resolution while ensuring customer satisfaction.
Product Knowledge: Develop a deep understanding of our products/services to effectively assist customers and provide accurate information about features, pricing, and availability.
Documentation: Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
Process Improvement: Identify recurring customer issues and collaborate with the team to improve processes, creating a better customer experience.
Feedback Collection: Gather customer feedback and insights to relay to the relevant departments for product/service enhancements.
Adherence to Policies: Adhere to company policies and procedures while providing exceptional service within established guidelines.
Requirements:
Excellent communication skills (verbal and written).
Proven customer support experience or a related role.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills with a focus on customer satisfaction.
Proficiency in using customer service software, CRM systems, and basic computer applications.
A positive attitude, empathy, and the ability to remain calm under pressure.
Preferred Qualifications:
Bachelor's degree or equivalent experience in a customer-facing role.
Experience in Real estate is an added advantage.
Benefits:
Competitive salary package
Health and wellness benefits
Opportunities for growth and professional development
Collaborative and supportive work environment
Join our team and become an integral part of delivering exceptional customer service to our valued customers!