IT Support Officer

 Resolving IT support requests from employees
 Support software developer
 Evaluate and recommend improvements, modifications or changes to an organisation’s IT systems to reduce costs and upgrade the systems
 Perform regular maintenance on software & associate ancillary equipment to maintain optimal efficiency
 Design and document all security measures and standards for all computer software and hardware
 Develop and maintain Intranet and Internet web sites
 Ensure periodic system backups are performed
 Provide regular status reports to management
 Answering employee questions regarding computer systems
 Gathering and analyzing data to diagnose problems with computer systems
 Changing configurations, settings and permissions to fix computer issues
 Generating sign-ins for new hires during the onboarding process
 Installing new software and hardware drivers and updating existing ones as needed
 Updating employees on the status of their service requests
 Logging all service requests and updating tickets as needed
 Monitor and maintain computer systems