Restaurant Front Desk Supervisor

Job Responsibilities:
 Interacting with restaurant customers and guests to gauge satisfaction and improve customer service delivery.
 Coordinates, monitors and supervises the daily operation of the restaurant and front desk staff for maximal productivity.
 Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
 Ensuring that standards and procedures and strictly adhered to.
 Resolving customer complaints in a professional manner.
 Preparing daily reports and presenting them to the higher management.
 Train front office staff as designated and outlined in the front office training procedures.
 Builds strong relationships and coordinates with all other department's to improve service delivery.
 Ensures front desk supplies are stocked and computer equipment functioning properly.
 Takes charge of online orders and ensures swift and efficient deliveries.
 Handles all issues and complaint relating to online orders and resolves them timely.
 Performs other duties as assigned, requested or deemed necessary by management.

Job Requirements:
• Degree in Business Management, Hospitality, or a related field.
• Prior work experience as a front desk Restaurant Supervisor, or a similar position in the Hospitality industry.
• Extensive experience in demonstrating leadership skills.
• Ability to maintain a positive work environment.
• Amazing written and verbal communication skills.
• Ability to work for long periods of time and on weekends as well.
• Strong organization and analytical skills and exceptional customer service skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good numerical abilities.
• Ability to convey information and ideas clearly.
• Must maintain composure under pressure.
• Good time management skills.