Regional Coordinator (Solar Systems)

Job Title: Regional Coordinator (Solar Systems)
Industry: Energy (Solar)
Job Type: Full-Time
Location: Oyo, Ekiti, Ogun, Ondo, Kwara, Ilorin

Job Summary:
The regional coordinator is a line manager position and regional business owner, reports in the country Business Operations Lead, he/she will be responsible for overseeing regional operations, managing regional profitability and Team management. The regional coordinator will also be accountable for the recruitment, training and coaching of his/her regional team.
Accountabilities:
• Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
• Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
• Manage recruitment and training of regional members & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch employees in their communities
• Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
• Leading by example on behaviors and compliance with the SOPs.

Role and responsibilities:
• Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon
• Resolving service interruptions at the Hub level and timely resolving customer complaints.
• Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
• Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
• Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
• Reinforcing, building and coaching on competencies and behaviors of team members, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
• Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
• Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field
• Manage customer service experience at the Hub level by timely resolving charging issues and supporting members in resolving customers' complaints.
• Identify potential growth problems and suggest prompt solutions
• Build and maintain relationships with local government officials, and represent the company in all legal affairs.
Qualifications & Experience:
• B.Sc. in Business Administration or other relevant field.
• Strong proven expertise in and a deep understanding of energy and solar systems and customer relationship management.
• Minimum of 4 - 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
• Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
• Experience with sales and inventory management
• Proficiency with data analysis tools and reporting software including MS Office suite.
• Ability to work lead a team.