IT Infrastructure Executive (Mowe)

IT Support Duties:
Resolving IT support requests from employees
Answering employee questions regarding computer systems, Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues, Generating sign ins for new hires during the onboarding process, Installing new software and hardware drivers and updating existing ones as needed, Updating employees on the status of their service requests, Logging all service requests and updating tickets as needed
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
Responsibilities:
Attending to user sites when required, mixture of remote & onsite support.
Installing, configurating & updating of desktop applications
Responding to tickets/request from users
Supporting Microsoft office 365 suite & Windows
Escalation of issues to next level of support

Requirements:
Should have IT experience in installation & configuration of any OS or software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
6+ years hands-on in IT related processing/service industries.
The location is Mowe, Ogun State.