Professional Services Lead

Job Summary:

Supervises

GIS Developer, GIS Analyst, Geomatic Engineer, Remote Sensing experts etc.

Summary of Role

The Geospatial Professional Specialist is a pivotal role within our organization, responsible for overseeing the implementation of geospatial projects, supporting Sales and Business Development efforts, and driving key performance indicators (KPIs) to achieve departmental goals.

We are seeking a skilled and detail-oriented Technical Specialist to support and optimize our technical operations. The ideal candidate will have a strong understanding of network infrastructure and system administration, combined with excellent problem-solving and communication skills.

Responsibilities
• Work with the cooperate office to formulate and implement the professional services strategy.
• Conduct demonstrations of geospatial solutions to prospective clients, showcasing the capabilities and value of our offerings.
• Ensure efficiency and effectiveness of back-end and front-end technical workflows.
• Collaborate with the Sales and Business Development team to support proposal development, including contributing technical insights and solutions
• Supervise the implementation of geospatial projects, ensuring adherence to timelines, budgets, and quality standards.
• Coach and develop the capacity of team members and junior officers in the professional service team.
• Provide technical expertise and guidance to the geospatial team, fostering a culture of continuous learning and professional development.
• Work with the HR to recruit, train and manage the performance of team members.
• Write and submit periodic reports.
• Develop Team budget and monitor expenditure.
• Undertake any other job-related tasks assigned by supervisor or Management

Key Performance Indicators Percentage of geospatial projects completed within agreed-upon timelines.
• Client Satisfaction Score
• Revenue Growth from Geospatial Solutions
• Proposal Win Rate
• Software Deployment Efficiency
• Solution Integration Success Rate
• Employee Development Metrics
• Conversion rate of prospects attending geospatial solution demonstrations to qualified leads or clients.
• Mean Time to Repair (MTTR)
• Level of compliance
• The number of returning problems
• Number of incidents
• IT policy violations as a percentage of total incidents
• No. of security incidents
• Level of customer satisfaction
• %Compliance with local authorities’ rules

Know How, Education & Experience

• Minimum of University First Degree or a professional qualification in Geospatial Domain or related field.
• Experienced with Geospatial Projects implementation.
• Proficiency certificate in project management.
• Proficiency in conducting spatial analysis, data manipulation, and visualization using GIS software such as Esri ArcGIS and NV5.
• Middle management experience in a corporate setting. Demonstrated ability to communicate, lead and influence, and effectively achieve results through people at all levels of the organization.
• Skill in building and maintaining positive relationships with clients, understanding their needs, and delivering tailored solutions.
• Comprehensive understanding of geospatial technologies, including GPS/GNSS, remote sensing, and geodatabases
• Excellent mentoring and coaching, people management and team building skills.
• Committed to continuous education through workshops, seminars, and conferences.
• Ability to deploy and configure geospatial solutions using Esri, NV5, Trimble, and other relevant platforms.
• Minimum of 5 years’ professional experience
• Experience in leading and motivating a geospatial team to achieve project objectives and departmental goals
• Proficiency in programming languages such as Python, JavaScript, or SQL for geospatial application development and automation is desirable.
• Excellent communication skills
• Strong work ethic
• Good interpersonal skills
• Proactive nature