Customer Support Intern (NYSC)

Responsibilities:

>Respond to customer inquiries and support requests via email, phone, and chat.
>Track, manage, and resolve support tickets in a timely and efficient manner.
>Collaborate with the technical team to escalate and troubleshoot complex issues.
>Maintain and update support documentation and FAQs.
>Provide excellent customer service to ensure a positive user experience.
>Assist in the onboarding of agents, parents, and educational institutions.
>Conduct demo sessions to showcase our products and services to existing and potential clients.
>Collaborate with the sales and customer support teams to ensure seamless integration of new clients.
>Support the sales team in managing client relationships and follow-ups.
>Provide feedback from clients to help improve our products and services.

Requirements:

>Currently serving as a corp member.
>Strong communication skills, both written and verbal.
>Excellent problem-solving abilities and attention to detail.
>Ability to work independently and as part of a team.
>Previous experience in customer support is a plus, but not required.
>Strong interpersonal and communication skills.
>Ability to work in a fast-paced, cross-functional environment.
>Proactive and self-motivated with a keen interest in sales and customer service.
>Previous experience in sales or customer support is a plus, but not required.

Benefits:

>Gain hands-on experience in a supportive and collaborative environment.
>Develop valuable skills in customer support, sales, and cross-functional teamwork.
>Opportunity to make a meaningful impact in the education technology sector.
>Competitive stipend and potential for future career opportunities within the company.

Applicant must reside within Wuse /Jahi axis