General Manager

Job Title: General Manager
Industry: Hospitality
Location: Lekki, Lagos State.
Working Hours: Flexible Working Hour
Remuneration: 500k

Job Summary: The General Manager is responsible for overseeing all aspects of the restaurant's operations, with a focus on delivering exceptional dining experiences, maintaining the highest quality of food and service, managing staff, and maximizing profitability. This role requires a leader with a minimum of five years of experience in fine dining or upscale restaurant management, strong financial acumen, and an impeccable understanding of the luxury hospitality environment.

KEY RESPONSIBILITIES:
Oversee day-to-day operations, ensuring smooth service flow, adherence to fine dining standards, and optimal guest satisfaction.
Maintain and enforce quality control standards in food preparation, presentation, and service.
Collaborate closely with the executive chef and kitchen team to ensure the menu aligns with the restaurant’s brand, quality, and guest expectations.
Lead by example in delivering a memorable guest experience; consistently engage with guests, address their needs, and resolve any issues promptly.
Develop and maintain relationships with regular patrons and VIPs to promote repeat business and a loyal customer base.
Continuously seek and implement ways to enhance the guest experience, from ambiance to personalized service.
Recruit, train, and manage a high-performing team, including front-of-house, bar, and kitchen staff.
Conduct regular training sessions on service standards, luxury hospitality, and brand values to ensure all staff meet and exceed guest expectations.
Schedule and oversee staffing levels to maintain efficient operations while managing labor costs.
Prepare and manage the restaurant’s budgets, including revenue targets, expense control, and cost of goods sold.
Monitor daily, weekly, and monthly sales, labor costs, and other KPIs to ensure profitability.
Collaborate with the finance team for regular reporting, forecasting, and setting financial goals aligned with overall business objectives.
Work closely with the marketing team to develop and execute promotional activities, special events, and menu launches to attract new and repeat customers.
Analyze market trends and customer feedback to inform decisions on pricing, menu adjustments, and promotional strategies.
Represent the restaurant at community and industry events to build brand awareness and drive customer engagement.
Ensure compliance with health, safety, and sanitation standards, as well as legal regulations relevant to fine dining.
Oversee staff training on all compliance requirements, including handling of food, alcohol, and customer interactions.
Oversee procurement and inventory control, working with suppliers to source the best quality ingredients and supplies.
Manage relationships with vendors to ensure timely deliveries and negotiate favorable terms to control costs without compromising quality.

JOB REQUIREMENT:
B.Sc./ H.N.D in Hospitality management or any field
Minimum of 5 years work Experience as General Manager in the hospitality industry, particularly restaurant, fine dining restaurant (not quick service restaurant)
Exceptional skill in hospitality management, leadership skill, general operations management and other relevant skills.
Highly presentable with a proactive approach to maintaining excellent customer service.
Strong understanding of luxury hospitality and fine dining service standards.
Excellent leadership, communication, and team management skills.
Proven financial acumen, with experience in budgeting, forecasting, and achieving profit targets.
Proficiency in restaurant management software and MS Office.
High attention to detail, with a passion for quality and excellence.
Ability to work flexible hours, including nights, weekends, and holidays as required.
A proactive approach to problem-solving and guest service.
Professional Certification in hospitality, management is a must etc.
Ability to work flexible hours including evenings, weekends and Public Holidays as required