IT Support Executive

We are seeking a skilled IT Support Executive to join our team. The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications. This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving our IT infrastructure.

Responsibilities:
Resolving IT support requests from employees
Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings, and permissions to fix computer issues
Generating sign-ins for new hires during the onboarding process
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
Install, configure, and maintain computer hardware, software, and networks.
Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
Provide technical support to users, including troubleshooting and resolving IT-related problems.
Ensure security of IT systems, including data backup, antivirus protection, and access controls.
Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
Collaborate with other departments to understand IT needs and requirements.
Plan and execute IT projects, including upgrades, migrations, and installations.
Document IT systems, configurations, and procedures for knowledge sharing and training.

Requirements and Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field
At Least 3 years experience in Information Technology, Computer Engineering, or related field
Proven experience in IT support or administration.
Strong technical knowledge of computer hardware, software, and networks.
Excellent problem-solving and troubleshooting skills.
Familiarity with operating systems, such as Windows, Linux, and macOS.
Knowledge of network protocols, security principles, and best practices.
Ability to prioritize tasks and work under pressure.
Excellent communication and interpersonal abilities.
Attention to detail and accuracy in work.
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus and an added advantage

Skills Required:
IT support
Hardware and software troubleshooting
Network Administration
Security management
IT policies and procedures
Project management
Communication
Problem-solving
Attention to detail
Technical documentation

Salary 85k-100k