Customer Experience Officer

Company Overview:
Smile360 is the leading dental clinic in Nigeria that stands out for its exceptional customer satisfaction. We offer a comprehensive range of first-class Standard Dental services. We are committed to delivering exceptional customer service and top-tier dental care, comparable to global standards.

Job Description:
We are seeking a passionate and customer-centric individual to join our team as a Customer Experience Officer. The ideal candidate will be responsible for ensuring an outstanding experience for our patients from the moment they enter our practice until their departure.

Key Responsibilities:
- Greet and welcome patients upon arrival, providing a warm and friendly atmosphere
- Manage patient appointments, inquiries, and follow-ups promptly and efficiently
- Ensure the waiting area and reception are clean, organized, and presentable
- Assist in maintaining patient records and confidential information
- Coordinate with the clinical team to ensure smooth patient flow and address any patient concerns
- Collect feedback from patients to continuously improve our services and patient experience
- Handle payment transactions and insurance claims accurately

Qualifications:
- Bachelor's degree in Business Administration, Hospitality, or related field
- Proven experience in a customer service role, preferably in a healthcare setting
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Knowledge of dental procedures and terminology is a plus
- Proficiency in Microsoft Office applications

Benefits:
- Competitive salary
- Training and professional development opportunities
- Health insurance coverage
- Friendly and supportive work environment
- Opportunity to grow within a reputable dental practice