Customer Service Officers
Ikeja, Lagos
Posted 3 days ago
- Company:
- Embassy Dry-Cleaning & Laundry Services Ltd
- Company Description:
- Mbassy Dry-Cleaning and Laundry Services was established by Sir Leo Okoye in 1991 under the Companies and Allied Matters Decree of 1990. The Ikeja office being the first branch was established in the same year. Over the years, the company has grown in leaps and bounds and has opened various branches in different parts of Lagos namely, Surulere, Ikoyi, Festac, Ajah, Ogba, Lekki, Okota as well as Magodo respectively so as to meet the growing demands of our customers. The company is presently under- going major expansions to other parts of Lagos such as Victoria Island.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 7
Job Description
Ikeja - Lagos
Festac - Lagos
Okota - Lagos
Surulere - Lagos
Magodo - Lagos
Victoria Island - Lagos
Ikoyi - Lagos
Company: Dry-cleaning and Laundry Services
Position: Customer Service Officer
Gender Requirement: Female
Employment Type: Full-time
Responsibilities:
Greet and assist customers professionally at the reception.
Handle customer inquiries, complaints, and service requests effectively.
Maintain accurate records of orders, pickups, and deliveries.
Provide customers with updates on service timelines and address their concerns promptly.
Manage incoming calls and emails while ensuring excellent communication.
Collaborate with the operations team to ensure timely and quality service delivery.
Promote company services and upsell additional offerings when appropriate.
Maintain a clean and organized reception area to enhance customer experience.
Requirements:
Minimum qualification of OND/HND or equivalent.
Prior experience in customer service or a similar role (experience in the laundry industry is an advantage).
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently under pressure.
Professional appearance and demeanor.
Familiarity with basic computer applications (e.g., Microsoft Office).
Resides in or around Festac, Okota, Magodo, Victoria Island, Ikoyi, Surulere for easy commute.
Salary: Competitive