Customer Experience Manager Volunteer

Lekki, Lagos

Posted 17 days ago


Company:: FriendnPal
Company Description:: FriendnPal is a mental health app that leverages the power of AI to provide support to individuals seeking help for their personalized mental health concerns. Our app collects relevant information using a built-in sensor that detects mood and changes in behavior. We provide support by giving signals when help is needed and connecting users with the relevant healthcare provider.
Contract Type:: Remote
Experience Required:: 2 years
Education Level:: Technical
Number of vacancies:: 1

Job Description

We are looking for a dynamic and customer-focused Customer Experience Manager to oversee and enhance every touchpoint of the customer journey. The ideal candidate will be passionate about delivering exceptional customer experiences, analyzing feedback, and implementing strategies to improve satisfaction and loyalty. Key focus areas include ensuring seamless customer interactions, driving improvements based on data-driven insights, and fostering a customer-centric mindset within the organization. Must be able to collate and present results.

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