Customer Sales Agent

Maintain updated knowledge of all products and services in order to provide adequate education/information to customers.
•
Cross sell other products and services
•
Make product and service suggestions to meet the customer's specific needs
•
Promptly respond and attend to customer questions and requests.
•
Answer customer questions and provide information to resolve any issues
•
Obtain necessary information from customers to adequately process their request
•
Document important customer information for future reference

•
Collect and record customer feedback and information, and share with appropriate departments and team members
•
Generate interest in new products or services and connect customers with salespeople when required
•
Foster and maintain relationships with customers to improve our retention rate
•
Attend all required customer service-related meetings
•
Perform mathematical calculations regarding sales and inventory.
•
Daily, Weekly & Monthly Reporting of activities/Tasks
•
Other tasks as instructed by the management.