Shop Floor Attendant

Requirements:
 Minimum of O’level or OND certificate.
 Should live in close proximity to the job location.
 Minimum of one-year work experience in a retail store.
 Computer Savvy.
 Good work ethics with a high level of integrity.
 Excellent Customer Service Skills.
 Good Problem-Solving Skills.
 Strong Interpersonal Skills.
 Excellent Numeric Skills.
 Good Oral & Written Communication Skills.

Job Responsibilities:

Cashier Service:
 Receive cash from customers and create receipts on the system.
 Ensure physical cash tallies to total receipts list daily, before transfer of cash and sales records to the Store Supervisor.
 Engage customers in a bid to Cross Sell Miniso Product.
 Take records of all customer inquiries and complaints.
 Keep duplicate receipts and records of all sales and cash transactions.

Customer Service:
 Serve as the first line customer interface and company representative. Consequently; must endeavour to always be courteous when relating with customers irrespective of the situation or aggravation.
 Make a detailed enquiry of the customers’ demands before making and recommendations to the customer.
 Must be attentive to customers’ complaints and questions, providing detailed information on the functionality of Miniso Products.

Loss Prevention & Security:
 Ensure all security policies and protocols are adhered to.
 Closely monitor the activities of all customers and other staff members to avoid theft.
 Ask to see customer receipts and purchased items, so as to ensure the purchased items on the receipt tally with the number of items in the customer carrier bag.
 Ensure that customers who place their bags in our custody when entering the store receive their bags in the same state, when exiting the store.

Product Restock and Display:
 Ensure products are properly displayed on the shelves.
 Accurate receipt and confirmation of goods delivered from the warehouse.
 Ensure cleanliness of the store and products.