Customer Care Representative in Enugu
Enugu, Enugu
Posted 7 days ago
- Company:
- Havana group of Companies
- Company Description:
- Havana Group has a number of companies under its porfolio. We're into real estate, media, technology and hospitality. You will enjoy working with us if you're a talented young, vibrant, energetic, creative and ambitious individual who wants to work with a team of other champions, in an environment that sponsors growth and development. If you're not intimidated with greatness, you're welcome to join our team.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer complaints and concerns in a fair and courteous manner.
3. Provide accurate and up-to-date information about our products and services.
4. Process customer orders, returns, and exchanges in accordance with company policies.
5. Collaborate with internal teams to resolve customer issues and improve overall customer experience.
6. Participate in ongoing training and development to stay up-to-date.
7. Meet or exceed customer satisfaction and performance targets.
Requirements:
1. Interested candidates should possess a Bachelor's Degree, HND, Master's Degree, NCE, or OND.
2. 1-2 years of customer service experience; experience in a call center environment is an asset.
3. Excellent communication, problem-solving, and interpersonal skills.
4. Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
5. Proficiency in Microsoft Office applications.
6. Ability to work flexible hours.
- Salary:
- ₦100,000.00 Monthly
