Customer Success lead
FCT, Abuja
Posted more than 30 days ago
- Company:
- Hempawa Consult Ltd
- Company Description:
- HEMPAWA CONSULT is a fast-growing and innovative consulting firm that is focused on providing instant service and quality assurance to her clients in the core businesses of PROJECT MANAGEMENT, PROCUREMENT MANAGEMENT, and HUMAN CAPITAL MANAGEMENT. HEMPAWA CONSULT offers a professional, friendly and supportive environment within an open plan office free of discriminatory practices. Ambitious and hardworking, you will join a robust in-house competencies development programme aimed at encouraging all employees to reach their full potential.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 2
Job Description
- Supervise and mentor a team of customer service representatives
- Handle escalated customer inquiries and resolve complex issues efficiently
- Develop and implement customer service strategies to enhance satisfaction
- Monitor team performance and provide coaching to improve service quality
- Collaborate with other departments to streamline customer support processes
- Maintain accurate records of customer interactions and feedback
What We’re Looking For:
✔️ Proven experience in customer service, preferably in a leadership role
✔️ Strong problem-solving skills with a customer-first approach
✔️ Excellent communication and interpersonal abilities
✔️ Ability to multitask in a fast-paced environment
✔️ Proficiency in CRM software and customer support tools
