Customer service representative
Lagos, Lagos
Posted more than 30 days ago
- Company:
- Work in Nigeria
- Company Description:
- Work in Nigeria is a talent recruitment and headhunting company based in Lagos Nigeria. Our overall goal is to redefine the recruitment sector by sourcing, shortlisting and placing suitable and top-notch talent in for our client’s businesses. At Work In Nigeria, we also provide employability and career advisory support to individuals and career professionals who require expert coaching and guidance with making career decisions. Our focus is ● To become THE platform for finding top talent in Africa. ● To assist companies to find the right talent for their business. ● To be a platform that provides a pool of top talent for recruiters to draw from. ● To reduce the employment scourge in Nigeria
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Industry: Confectionery services
Salary: 150,000 -200,000 Monthly
Location: Ikoyi
Responsibilities
-Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
-Assist customers with placing orders, tracking deliveries, resolving issues, and providing product information.
-Keep detailed records of customer interactions, transactions, comments, and complaints
-Identify and escalate priority issues to the appropriate team members for resolution
-Continuously strive to improve the customer experience and contribute ideas for process enhancements
Requirements
-Previous experience in customer service or a related role is preferred
-Excellent communication skills, both verbal and written
-Strong problem-solving abilities and a customer-focused mindset
-Ability to multitask, prioritize, and manage time effectively
-Proficiency in using CRM software and other relevant tools
-Strong attention to details
- Salary:
- ₦180,000.00 Monthly
