E-commerce backend operations manager
Lagos, Lagos
Posted yesterday
- Company:
- Work in Nigeria
- Company Description:
- Work in Nigeria is a talent recruitment and headhunting company based in Lagos Nigeria. Our overall goal is to redefine the recruitment sector by sourcing, shortlisting and placing suitable and top-notch talent in for our client’s businesses. At Work In Nigeria, we also provide employability and career advisory support to individuals and career professionals who require expert coaching and guidance with making career decisions. Our focus is ● To become THE platform for finding top talent in Africa. ● To assist companies to find the right talent for their business. ● To be a platform that provides a pool of top talent for recruiters to draw from. ● To reduce the employment scourge in Nigeria
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Industry: Information and communication technology
salary:180,000-350,000 monthly
Location: Lekki
Responsibility
Act as an Administrator to the eCommerce platform of the company.
- Signup and onboard new Merchants and review/maintain existing Merchants on the
eCommerce platform.
- Onboard new Products and review/maintain existing Products on the eCommerce platform.
- Maintain organized documentation of all back-office processes and activities.
- Ensure effective management of inventory for all merchants and products.
- Ensure effective order processing, returns and refunds management for merchants and
customers.
- Oversee daily product sales and ensure accurate transaction reconciliation.
- Resolve escalated complaints of customers/merchants.
- Generate and distribute all required Daily, Weekly and Monthly reporting of the eCommerce operations.
- Contribute to product development strategy, generating product requirements, and
determining specifications.
- Test new and existing digital features and provide feedback to the development team and management.
Requirements
Bachelor’s degree in Marketing, Business Administration, or related fields.
- 3 to 8 years’ experience in eCommerce Back-office, Sales, Marketing
- Proficiency in the use of Microsoft Office Suite.
- Mandatory experience in the eCommerce business area.
- Strong understanding of Sales and Marketing principles and strategies.
- Strong understanding of System Processes and Systems Operations.
- Strong ethical standards and transparency.
- Critical thinking and problem-solving skills.
- Excellent verbal and written communication skills.
- Great personal interaction skills and persuasion/influencing skills
