Service Fulfilment Engineer

Lagos, Lagos

Posted today


Company:: Fort Knox Outsourcing
Company Description:: Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible! Excellent outourcing services across diverse clientele in Nigeria. Talent aquisition for business development and growth Credential verification and background checks for employee The Company’s directors and management team are experienced individuals with human resources background, people relations skills, customer service orientation and ex-corporate executives from the financial and telecommunication services industries with high levels of integrity and moral standing.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

Job Title: Service Fulfilment Engineer
Location: Ikeja Lagos
Salary: 200,000
Work Mode: 3 Months Contract
· Install, configure, optimize and maintain network connectivity infrastructure & systems for the Network as well as for enterprise customers as per agreed set standards and SLAs.
· Safeguard performance, capacity, availability (>99.9%) and quality of the network by monitoring emerging incidents and initiating preventive actions.
· Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.
· Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
· Provide remote and occasional on-site support for all enterprise network deployments where required.
· Provide prompt and timely feedback to customers.
· Provide regular updates including weekly reports on the health and performance of all internal and customer side infrastructure and services.
· Work with other teams/stakeholders to develop internal systems and processes that drive efficient fulfilment of set SLAs.
· Ensure that company assets are accounted for, maintained and inventoried accurately
· Lead, without micromanaging a team of Interns – by mentoring and training them
· Build and maintain a healthy relationship with enterprise customers and internal stakeholders during configuration and support calls and/or occasional onsite visits
· Attend conferences, seminars and trainings (incl. Webinars) related to product and sector
Educational Qualifications & Functional Skills:
· Education: BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit
Minimum)
· Technical: Understanding of Communications Networks. Cisco network certification is required
· Technical: A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning,
RF Planning, Network Design, Installation and Maintenance)
· Technology: High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
· Language: Fluent English
· Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to
communicate effectively at all levels of an organization
· At least 1 year experience within the telecoms space as a Network/Communications Engineer · A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus) · A good grasp of technical (wireless & wireline) installations and willingness to learn more · Practical Experience with Network Connectivity Devices (Routers & Switches) · Experience with LAN/WAN Network Design and Configuration · Good working knowledge of Microsoft Office Suite [including MS Project &Visio]