Team Lead (Customer Service & Sales)

• Responsible for the entire business operation in the branch assigned.
• Ensure revenue target set for the branch is achieved.
• Proffer lasting solution to escalations and issues arising.
• Maintain current client relationship and identify areas for potential clients
• Ensure that your branch has adequate and suitable resources to complete its activities on a daily basis (e.g., people, material, equipment)
• Designing and implementing business plans to promote the attainment of the company’s goal and branch’s target
• Provide innovative content tailored to needs of the client
• Research the latest in the business industry and creating new opportunities to expand business
• Collaborate with sales and design team to ensure requirements are met, such as sales number and profit
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
• Gather, analyse and interpret external and internal data and write reports
• Assess overall company performance against objectives
• Represent the company in events, conferences etc.